health care

CISSSMO works to maintain services in face of budget cuts

Sarah Rennie – LJI reporter

As part of the $1.5 billion in budget cuts announced by Santé Québec, the Centre Intégré de Santé et des Services Sociaux de la Montérégie-Ouest (CISSSMO) is looking to reduce spending within the regional healthcare system by $140 million.

In a recent report by La Presse, the integrated health and social service centres were asked to submit plans for cutting costs; and for the first time, these plans could include measures that would more directly affect user services. The report identified programs such as local service points, and the network of Aire Ouverte locations was among those being targeted by budget compressions.

The CISSSMO does not offer a local service point in the Haut-Saint-Laurent region; however, locals make use of the services being offered at the Centre Valleyfield shopping centre location, which opened in 2021. Available services include vaccinations, blood work, and screening for colorectal cancer, pertussis, and streptococcus A.

Other nearby points of service operated by the CISSSMO are in Vaudreuil-Soulanges, Chateauguay, and Mercier. While there is no direct service point, a mobile team provides certain of these services in the Haut-Saint-Laurent.

A representative for the CISSSMO’s communications and public affairs department would not confirm whether these local points of service in operation would be affected by budget cuts.

“With regard to local points of service, our management committee is still analyzing this service in order to limit the impact on users,” they said. “With the need to return to a balanced budget, all services are being reviewed with a view to offering and quality services, at the lowest possible cost.”

Last year at least 24,568 vaccine doses were administered at the Valleyfield service point, while 741 individuals were screened for COVID-19 or influenza. A total of 474 screenings for colorectal cancer took place, as well as 642 tests for streptococcus A, and 196 tests for pertussis. The staff at the service point filled 15,376 appointments for blood work in the last year as well.

Aire Ouverte to remain

While the CISSSMO representative was less direct about the future of local service centres, they confirmed the regional health authority would be maintaining its Aire Ouverte activities “throughout the Suroît, Haut-Saint-Laurent, and Jardins Roussillon territories.” They noted, however, that in order to continue to ensure coverage of the entire region, service hours would be adjusted.

There is currently a permanent Aire Ouverte location in Salaberry-de-Valleyfield, as well as satellite offices in partnership with the Carrefour Jeunesse Emploi locations in Huntingdon, Chateauguay, and Roussillon. Another satellite office is open in Beauharnois in partnership with the self-help centre Le Dahlia.

Each of these locations provide health services for 12- to 25-year-olds, including mental and sexual health, free of charge and without an appointment.

The CISSSMO notes that Aire Ouverte staff in Valleyfield will continue to welcome clients from across the CISSSMO territory. Teleconsultations are also available when required to ensure services are accessible for all those who need them.

CISSSMO works to maintain services in face of budget cuts Read More »

Three positions axed at Barrie Memorial amidst CISSSMO spending reductions

Sarah Rennie – LJI reporter

The Centre Intégré de Santé et des Services Sociaux de la Montérégie Ouest (CISSSMO) is facing a delicate financial situation. Santé Québec has imposed a return to a balanced budget, forcing the regional health institution to cut over $140 million in spending.

According to the CISSSMO, a reduction in the use of agency staff, greater control over spending, the abolition of vacant positions, and the reorganization of certain departments allowed for a reduction in the anticipated budget deficit to $83 million. Still, reports have emerged that up to 160 jobs, including practical nurses, orderlies, and clinical nurses may be lost.

The CISSSMO has been working over the past several weeks to implement a plan that will minimize the impacts of budget cuts on public care and services while ensuring these remain accessible. The organization is also highlighting the significance of treating staff with kindness. As a result and to be more efficient, the CISSSMO is prioritizing the reduction of administrative functions and the reorganization of care.

A representative for the CISSSMO’s communications and public affairs department says that of the positions to be abolished, almost two-thirds are vacant positions that had not been filled. They explain that certain departments were created during the pandemic, and surplus team positions were filled to support the organization during the health crisis.

The CISSSMO representative confirms that a certain number of current positions will be eliminated but adds that this number is subject to change. At least one administrative position and two orderlies at the Barrie Memorial Hospital have been affected by these measures; however, the representative maintains these changes do not impact the emergency or professional sectors.

Most of the affected employees will be reassigned to clinical sectors such as the Maisons des Ainés et Alternatives, the Hôpital Anna-Laberge, and the Hôpital du Suroît. This will allow the CISSSMO to open additional beds, to better meet patient needs, and to further reduce its use of agency staff.

“Some units were overstaffed by up to 250 per cent on day shifts, whereas evening and night shifts were required,” The representative adds, noting that shifts have now returned to a pre-pandemic structure. “We are making sure we respect the nurse-patient ratios recommended by our CISSS nursing directorate, so there will be no impact on patient care.”

Three positions axed at Barrie Memorial amidst CISSSMO spending reductions Read More »

Return of the Accroche-Coeur Gaspésie-Sud office project

Nelson Sergerie, LJI Journalist

CHANDLER – The Accroche-Coeur Gaspésie-Sud Community Social Pediatrics Centre is relaunching its project to develop the basement of its head office in Chandler. 

The goal is to expand the services offered by the organization, which serves the area between Barachois and the Plateaux de la Matapédia. 

The idea first emerged last summer, but a change in administration put the project on hold. 

“It’s a need. We have our house in Chandler with our offices and premises upstairs, but we have a large basement that is available. There are facilities required to properly accommodate people and workshops. We’re even thinking about a music garage. We could have lots of possible projects with work in the basement,” explains the general director, Liane Roy-Castonguay. 

The organization is currently in the process of hiring a project manager. 

“To identify needs and develop workshops throughout the territory. We need space and the needs are there,” mentions the director. 

The Town of Chandler has already funded the plans and specifications for the basement renovations. 

“We will still have to put together the financial package and ask our partners and locals to help us do this work,” says Ms. Roy-Castonguay. 

The estimated cost of the redevelopment is $148,000, with an additional $52,000 required for accessibility improvements in the basement. “It will be in the coming weeks to submit funding requests,” she adds. 

The centre currently has 223 active files. 

In addition to its offices, the centre operates a mobile clinic, called Mobilicoeur, which travels throughout the region, especially during the summer. 

There are two other social pediatrics centres in the Gaspé Peninsula, one in Cap-Chat and another in Rivière-au-Renard. 

Return of the Accroche-Coeur Gaspésie-Sud office project Read More »

Petition urges Quebec to address the needs of Maria Hospital 

Nelson Sergerie, LJI Journalist

MARIA – A petition launched on February 12 on the National Assembly website is once again demanding the reconstruction of the emergency and intensive care units at the Maria hospital. 

Elected officials are adopting resolutions to urge the Quebec government to move forward once and for all on this issue. 

The wording of the petition states that in 2012, a clinical and real estate master plan had noted the major functional deficiencies in the facilities, particularly those of the emergency and intensive care units, and that the Gaspésie Integrated Health and Social Services Centre had prioritized the construction of the emergency and intensive care units at the Maria hospital; that the dilapidated state of the premises does not allow for the confidentiality of user files to be respected and that infection prevention is difficult and that the prefects of Avignon and Bonaventure recognize the importance and urgency of carrying out this construction project. 

The conclusion of the electronic document asks the Government of Quebec to register, on the Quebec Infrastructure Plan 2025-2035, the construction of the emergency and intensive care unit at the Maria hospital. 

The municipality of Maria adopted a resolution on February 10 in support of the petition. 

“We are hopeful that this is the right one. The premier confirmed to us in November 2023 that it would be registered and it was not done. We are hopeful that this time, it will be done,” says Maria mayor, Jean-Claude Landry. 

On February 12, the MRCs of Avignon and Bonaventure added their support by each adopting a resolution in favour of the project. 

“The MRC adopted a resolution in support to invite the population to sign the petition. It is a major infrastructure. It is a priority for the CISSS, a priority for the MRC d’Avignon,” mentions Prefect Mathieu Lapointe. 

“This is a file that we have been following for several years. The Premier, the Minister of Health, everyone is aware. We expected it to be included in the PQI last year. We were very disappointed as a region. We know that the government is in the budget process. It was obvious that we give our support and invite the population to sign to remind them of the importance for the Baie-des-Chaleurs to upgrade the infrastructure,” mentions his colleague from Bonaventure, Éric Dubé. 

The prefect is aware that Maria is in competition with other establishments “while things are cracking everywhere,” illustrates Mr. Dubé. 

According to him, it could cost between $150 million and $200 million to rebuild the emergency and intensive care units, a structure that could be recovered in the future if a new hospital were to be built. 

The current emergency department was inaugurated in 1972. 

This debate has been ongoing for quite some time, not only for this component, but to rebuild the entire hospital which has been in operation since 1952. 

The latest evaluations suggested that a renovation of the current hospital would cost $330 million and the work would be spread over 15 years. On the other hand, a new hospital centre would take half as long to build, but it is estimated at $390 million. 

In 2021, it was mentioned that the new hospital would have more beds in order to eventually repatriate patients from Avignon-Ouest who are treated in Campbellton, New Brunswick. Premier François Legault was informed of the situation during a visit to Carleton-sur-Mer in July 2021. 

In June 2018, the Gaspé Peninsula CISSS Board of Directors adopted a resolution for a new centre, an idea that dates back to before the entity was even created, at the time of the CSSS de la Baie-des-Chaleurs. 

Petition urges Quebec to address the needs of Maria Hospital  Read More »

International nurses arrive against a backdrop of racism 

Nelson Sergerie, LJI Journalist

GASPÉ – Over the weekend of February 15-16, twenty new international nurses arrived in the Gaspé Peninsula to lend a hand at the Gaspé Peninsula Integrated Health and Social Services Centre (CISSS), which is facing issues of a significant shortage of healthcare workers. 

Before practicing their trade, the nurses must complete a one-year refresher program at the Cégep de la Gaspésie et des Îles. 

This third cohort of international nurses is assigned to healthcare facilities in Gaspé and Maria. “With manpower needs everywhere, but more so in these two sectors. The accessibility of our modular accommodations facilitated the arrival and integration of these people are the factors that were taken into account,” says Jean-François Cassivi, Assistant to the Director of Human Resources at CISSS. 

The nurses come from Morocco, the Congo and Haiti. “It’s very diverse,” notes Mr. Cassivi. 

This cohort was recruited before the moratorium that no longer allows nurses to be recruited from certain African countries. 

About forty nurses were recruited in the first two cohorts. “The vast majority of people stayed with the CISSS de la Gaspésie. We’re very happy,” says Mr. Cassivi. 

These 60 or so caregivers have had a major impact on healthcare services offered in the Gaspé Peninsula. 

“These are resources that complement our work team. Since the student pool is not sufficient, we lack human resources at this level. It has become essential to seek this help,” explains the administrator. 

For the moment, there are no plans for a fourth cohort. “The work is being done with the Ministry of Immigration and Francisation. We are waiting for instructions for the next steps,” he says. 

On February 14, the daily newspaper Le Devoir reported cases of racism at the hospital involving some of these international nurses. 

“Without going into details, we have raised awareness. We are taking the situation seriously. We will have to intervene, have discussions with the people involved. For us, as an institution, racism in any form has a zero tolerance,” says Mr. Cassivi. 

He clarified that, while concerns have been raised, no concrete wrongdoing was found. “We did not have any clear evidence that would have led to reprimands. We do not want to remain on perceptions. We want to intervene so that there are no racist behaviours or actions,” says Mr. Cassivi. 

At the Cégep de la Gaspésie et des Îles, officials emphasize that such alleged incidents are rare 

The coordinating teacher at the CISSS has denounced the situation. “There were interventions that were made. The students also changed shifts. The situation has improved,” emphasized Éric Couillard, the coordinator of continuing education at the CEGEP, in an interview with CHNC. “The students have been very well received in the other internships in recent years. The staff is attentive,” he adds. 

International nurses arrive against a backdrop of racism  Read More »

Respiratory viruses spreading in the region

Nelson Sergerie, LJI Journalist

GASPÉ – According to the Gaspé Peninsula and Magdalen Islands Public Health Department there is currently a moderate number of respiratory virus cases in the Gaspé Peninsula, which is comparable to last year. 

Following the holiday season, a time which is conducive to the spread of viruses, many people posted on social media about having contracted a virus. 

“The data we have indicates that we are in it (flu season). It is a fairly normal season,” says the interim Public Health director, Dr. Christine Dufour Turbis. 

It is difficult to have an accurate picture since people who have mild symptoms do not seek medical attention. However, “the number of calls for flu-like symptoms to the 811 service is not very high,” says the specialist. 

COVID-19 in the region has stabilized after a surge in September. “There was more COVID in September. It is decreasing and has been stable for a few weeks in the region. There are a few outbreaks in some CISSS establishments, but it is quite stable,” comments Dr. Dufour Turbis. 

The influenza virus arrived in mid-December. “Currently, it is increasing. We have a rate comparable to a regular season. The 2024-2025 season does not stand out compared to other seasons for the moment,” she says. 

Dr. Dufour Turbis anticipates an upcoming wave, as the virus is present in other parts of Quebec. “We feel that it is coming,” she warns. 

The respiratory syncytial virus (RSV) also made its appearance in early December, primarily affecting very young children. 

Whooping cough, which is bacterial, is on the decline after a highly active 2024. “Since the start of the school year, it has been decreasing. I know there were a few cases during the holiday season, but the last news is that it was decreasing. But the disease is still present in the region,” states Dr. Dufour Turbis. 

Meanwhile, although measles has made a comeback in Quebec it is currently not in the Gaspé Peninsula. 

A provincial monitoring effort has been reintroduced. 

“In the region, we have good vaccination coverage. It is a strength of the region. We have a vaccine that protects individuals well against measles. We are preparing regionally but for the moment, we are not affected at all, nor by the wave that hit elsewhere in 2024 in Quebec,” she emphasizes. 

Vaccination campaigns against influenza and COVID-19 are ongoing. Even late, the vaccine remains effective. “The people we are targeting are those who have risk factors. Everyone can get vaccinated. These viruses mutate and we will not be able to eliminate them through vaccination. The goal of vaccination is to prevent complications of the disease and deaths in people at risk,” explains the doctor, who reminds us that if people have any symptoms of the flu, it is better to stay home or wear a mask in public places. 

Respiratory viruses spreading in the region Read More »

Obstetrics service disruptions 

Nelson Sergerie, LJI Journalist

SAINTE-ANNE-DES-MONTS – The prefect of the MRC of Haute-Gaspésie is concerned about a recent break in obstetric services at the Sainte-Anne-des-Monts hospital. 

After briefly resuming operations, the service was interrupted again from January 24 to February 13. 

The department had reopened on January 16 after a series of disruptions since December 22. 

“It’s a service that we managed to get back over the years that we can no longer do without. “Having an obstetrics department at the Hôpital des Monts is one of the factors that makes a region attractive,” says Guy Bernatchez, who regularly discusses the situation with the CISSS de la Gaspésie. 

“We must not forget that the department returned after a long battle. The discussion revolves around the situation that has arisen in recent months. The CISSS de la Gaspésie assures us that we are working to resolve the situation once and for all,” adds the prefect. 

The department was shut down from 2008 to 2012 due to a shortage of doctors. 

A committee has been formed to explore solutions, an initiative announced last November for the local network of Haute-Gaspésie and the Gaspé Peninsula region. 

“Solutions will be needed in terms of training the workforce specialized in obstetrics. If we have this problem, it is because the workforce is scarce and we need to find solutions to get to the source of the problem so that in the educational institutions we can make strides towards these areas,” says Mr. Bernatchez. “I dare to believe that we will find a solution with the committee set up,” he continues. 

The lack of nurses to staff the services is the primary reason for the breakdown. The department is expected to partially reopen on February 13 and 14, with an obstetrics resource on site. 

The Gaspé Peninsula Integrated Health and Social Services Centre (CISSS) hopes that the department will be fully operational by February 15. 

Eight pregnant women are affected by the latest disruption and have been informed of the situation. 

The CISSS has implemented a service corridor with the Matane hospital centre, an hour’s drive from Sainte-Anne-des-Monts. “For women further west in the MRC, it may not be a problem to travel to Matane. But to the east of the MRC, the travel time can be up to two or two and a half hours to get to Matane. Touch wood. Two women have given birth outside the MRC since these service breaks and it went well. Let’s keep our fingers crossed for the future,” says Mr. Bernatchez. 

Pregnant women who wish to do so can obtain accommodation in Matane, and the CISSS is offering additional solutions to those who need them. 

The Sainte-Anne-des-Monts hospital must rely exclusively on independent workers to provide obstetrics services. 

Obstetrics service disruptions  Read More »

CIUSSS offers second language training to JHSB staff

CIUSSS offers second-language training to JHSB staff

Ruby Pratka, Local Journalism Initiative reporter

editor@qctonline.com

Amid sweeping cuts to subsidized French language-learning programs offered by school boards and service centres in the Quebec City region, organizations serving the local English-speaking community are placing their hopes in workplace-based programs that allow employees to develop their second language during work hours.

“I think at this point, strategies by employers for language acquisition in the workplace are probably our best bet, as well as initiatives such as [a one-on-one language-learning mentorship program] to try and mitigate these losses,” Brigitte Wellens, executive director of Voice of English-speaking Québec told attendees at a regional round table hosted by the Provincial Employment Round Table (PERT) late last year.

A partnership between Jeffery Hale–Saint Brigid’s (JHSB) and a McGill University program may be part of the solution. About a dozen francophone and anglophone JHSB employees, in management, administrative and pa- tient care roles, have been quietly improving their second- language skills with online courses since 2020.

The program is offered to “any employee of the CIUSSS de la Capitale-Nationale who would like to improve their practice of the English language in the context of their work” and whose job is on a long list of eligible positions, CIUSSS spokesperson Mariane Lajoie told the QCT. French-as- a-second-language courses are also offered through the same program.

“These are language classes – French or English – tailored to health professions [and] to staff who interact with the public,” explained Nancy Boulanger, manager responsible for the living environment at Saint Brigid’s Home. The online group courses are vol- untary, free and offered by the CIUSSS outside of work hours. Current employees can contact their manager or department head if they’d like to sign up for courses in either language. “It’s probably not that well known, so there’s a lot of word of mouth,” said Boulanger.

JHSB is the only designated bilingual hospital and long- term care centre in the Quebec City region; consequently, employees in most public- facing positions must have a baseline level of both English and French. “Since we want employees who speak English, sometimes we hire people who don’t speak French, but we’re not a 100 per cent English- speaking centre either, so they have to get by in French for various reasons,” Boulanger said. “There’s a minimal level of bilingualism required for user safety.”

JHSB also hires some health professionals, such as nurses, who have moved to Quebec from out of province and must pass a French exam to continue to practice.

“They have a licence from the Ordre des infirmières et infirmiers du Québec, but with restricted rights because they must pass a French exam … [It’s] beneficial for us to support them in their progress in French because they already have the element that is difficult for us as employers to get, which is English,” Boulanger explained.

Other employees sign up to keep their second language skills sharp, she said. “For those who learned English as a second language, it’s a golden opportunity to keep your skills up.”

CIUSSS offers second language training to JHSB staff Read More »

English health services available on request under new ministry directive

English health services available on request under new ministry directive

Ruby Pratka, Local Journalism Initiative reporter

editor@qctonline.com

Advocates for access to health care in English are breathing a sigh of relief after the Quebec government officially scrapped a directive that was widely seen as laying the groundwork for restrictions on the use of English and other languages in health institutions.

The initial 23-page directive, made public in July, contained a list of situations where it was acceptable for health institutions to use English or other languages, giving rise to concern that the list could be used to restrict the use of English. Minister for the French Language Jean-François Roberge repeatedly denied this was the government’s intention, and promised to replace the directive.

The new document, released Sept. 20, states that “no verification of a user’s identity is needed to access services in English or in another language.”

A language other than French “may be used when the user or their representative requests it, expresses that they do not understand or do not seem to understand French, or according to the judgment of the [professional],” the document says. Health care professionals can communicate in English or another language with a patient or their representative if they have the capacity, or work with an interpretation service if they don’t.

“This basically puts the whole issue to rest,” said Jennifer Johnson, president of the Community Health and Social Services Network (CHSSN). “If someone wants to receive services in English, they just need to ask for it – no certificate of eligibility for English education is required.

“Everyone has the right to ask for services in the language they are most comfortable in,” she added. “If someone asks for service in Spanish, the [professional] needs to do the best they can to provide those services.”

The directive applies to the entire spectrum of health and social services programming, including emergency services; public health; services for vulnerable youth, seniors and people with disabilities; addictions services and mental health, and to both spoken and written communication. It also states that a patient who is unsatisfied with the services they have received has the right to file a complaint with the local complaints commissioner.

“The difference between this directive and the one that came out in July is very clear,” said Richard Walling, executive director of Jeffery Hale Community Partners. “This categorically states that people have the ability to receive services in English or another language in all circumstances when the health of the person requires it, which is a broad definition … and there will be no need to validate the user’s identity.”

Walling, whose organization oversees Jeffery Hale Hospital and Saint Brigid’s Home in partnership with the CIUSSS de la Capitale-Nationale, said the directive “confirms our actual practice” with regard to providing care in English.

“Language should not be a political issue in the health system – it is a fundamental tool to be able to communicate effectively to get people services when they are sick and vulnerable,” he said. “This directive recognizes that and gives the user and the [health professional] the latitude to do what is needed to get informed consent and proper treatment that can be understood and followed.”

Walling said he was not aware of anyone being unable to get care in the language of their choice at Jeffery Hale or Saint Brigid’s since the initial directive came out. “I have seen staff make a tremendous effort to be able to find a way to communicate,” he said. “These professionals are people who got into the system to help people – that attitude has to prevail, and we have to find a means of effective communication.”

Creativity needed in regions

Although English speakers in the greater Quebec City area can access a bilingual full- service hospital without leaving town, people in vast swaths of the province cannot. Jeffery Hale is the northernmost and easternmost bilingual hospital in the province. The CHSSN supports access to health care in remote regions and in cities with very small anglophone populations where bilingual staff may be hard to come by. Johnson advises people who are struggling to access service in English or another language to “be gentle and persistent” and request an interpreter if necessary – the service is free, and preferable to relying on untrained family members or only understanding half of what is said.

“This directive doesn’t mean that every service will be available in any language anywhere in Quebec,” Walling cautioned. “It does depend on the capacity of the personnel – but I believe that the system will try everything it can to communicate with a person, although they have to get creative on how to do that.”

English health services available on request under new ministry directive Read More »

No eligibility certificate needed for English health care, MNAs say

No eligibility certificate needed for English health care, MNAs say

Ruby Pratka, Local Journalism Initiative reporter

editor@qctonline.com

Members of the National Assembly have passed a unanimous motion stating that English-speaking Quebecers do not need to obtain or provide a certificate of eligibility for English education to access health care in English.

Liberal health critic André Fortin tabled the motion on Sept. 12. The motion called for the National Assembly to declare that English-speaking Quebecers “don’t need to obtain a certificate of eligibility for English-language education to have access to English-language health care and social services in Quebec” and that “clear and explicit” directives to that effect need to be given to local health authorities.

Fortin tabled the motion with the support of Québec Solidaire health critic Vincent Marissal and independent MNA Marie-Claude Nichols. The motion was to have been sent to every regional health authority (CISSS or CIUSSS) in the province.

Liberal critic for relations with the English-speaking community Greg Kelley is the party’s point person on the issue of access to health care in English. Kelley said the motion did not have the force of law, but sent a “strong signal.

“I thought it was important that the National Assembly send a clear message that no one needs an eligibility certificate to access health care,” Kelley said. “Lucien Bouchard said you don’t need a language test in order to get a blood test, and the [Coalition Avenir Québec government] should not play with things like that.”

Kelley, a second-term MNA for the Montreal riding of Jacques-Cartier, said his office has received calls from anglophone constituents concerned about health-care access in light of a directive issued by Minister of the French Language Jean-François Roberge in July. The directive, which laid out a list of situations where a language other than French might be used in health care, was widely interpreted in the anglophone community as potentially restricting the use of English with patients, although Roberge has denied that was the government’s intention.

Roberge later promised to issue a new, clearer directive, but no such directive has been released yet. “We’re still waiting for the new directive [but] the fact that all 125 MNAs say you don’t need an eligibility certificate is a solid sign,” Kelley said.

Although the motion refers explicitly to education eligibility certificates, Kelley said patients didn’t have to worry about showing other forms of documentation to get English-language service. “The only type of proof [of membership in the English-speaking community] that exists is the eligibility certificate, which a lot of people can’t get,” he said. “No one should have to worry about having a piece of paper to get services.

“When you go to a hospital, you don’t have to worry about language,” he added. “The institution is under the obligation to try to serve you in English – capacity is another issue, but you always have the right to walk in and ask, to say ‘It’s important to me to get service in English.’”

No eligibility certificate needed for English health care, MNAs say Read More »

Nurses to refuse overtime if no agreement reached


Nurses to refuse overtime if no agreement reached

Ruby Pratka, Local Journalism Initiative reporter

editor@qctonline.com

Nurses to refuse overtime if no agreement reached

Ruby Pratka, Local Journalism Initiative reporter

editor@qctonline.com

Members of the Fédération interprofessionnelle de la santé du Québec (FIQ), the province’s largest nurses’ union, will begin refusing overtime requests en masse as of Sept. 19 unless the federation reaches an agreement with the provincial government, the union announced shortly before Labour Day Weekend.

The FIQ, which represents about 80,000 nurses and nurs- ing assistants across the prov- ince, has been in negotiations with the province for nearly a year and a half. In March, both parties announced that an agreement in principle had been reached, but 61 per cent of voting FIQ members rejected the agreement, sending both parties back to the table.

The government proposed a new offer on Aug. 29, which was rejected out of hand by the union. In a rare move, the union leaked a government overview of the latest proposal to the media and the public on its website.

“Following the rejection of the agreement in principle in April 2024, the employer side was sensitive to the various elements related to mobility that generated fears and dis- content among the employees represented by the FIQ,” government negotiators wrote. “An analysis was conducted to explore other avenues to take into account the observations expressed by the employees, particularly with regard to the recognition and respect of their expertise in ensuring safe and quality care and services to the population. Achieving flexibility objectives remains essential for the government. The employer side is submit- ting new alternative proposals to achieve a balance between the needs of the [health and social services network] in terms of clinical services and the stability sought for mem- bers.”

FIQ president Julie Bouchard told reporters the agreement contained “steps backward” in terms of nurses’ control of their schedules and work locations, allowing the health network to send nurses as far as 200 kilo- metres from the facility where they are normally based when they’re needed, and replacing stable day-shift or night-shift jobs with rotating-shift jobs when nurses retire or move.

In a statement posted to social media, Treasury Board president Sonia LeBel said she was “stunned to hear Ms. Bouchard negotiate in public while we are asked to negotiate at the table.”

LeBel said it was “false to say that the government wants to increase the moving around of staff.”

She continued, “It’s irresponsible to scare people when our objective is to take better care of them with a better organization of labour in hospitals – on a voluntary basis and with the training required.”

Nurses to refuse overtime if no agreement reached Read More »

End of independent workforce: CISSS prepares a plan to maintain services

Nelson Sergerie, LJI Journalist

CHANDLER – The Quebec government’s plan to gradually eliminate independent healthcare workers could lead to reduced services in the Gaspé Peninsula.

The Gaspé Peninsula Integrated Health and Social Services Centres (CISSS) is developing a plan in the event that the 200 agency workers who work for the organization are no longer present in October 2026, the deadline for ensuring the transition (away from agency workers) in the region.

The increasingly restrictive rules that will apply in the coming months raise concerns about the availability of resources to fill uncovered shifts. “If people from agencies are less interested in coming to the region, we could have needs that remain unmet and that would put us at a greater risk. That’s why we are looking at a critical services plan and being able to identify people in our organization to maintain these critical services. That would mean that other services would have to be slowed down to maintain critical services. It’s a plan. We want to prepare for the worst. We don’t want to be forced to deploy it, but we have to think about it to maintain 24/7 services,” says President and Chief Executive Officer Martin Pelletier.

Before getting to that point, the CISSS will attempt to recruit agency staff, particularly with the new working conditions established in recent collective agreements.

“We will solicit them to see if they would be interested in becoming employees of the CISSS de la Gaspésie. Some are in the region, but there are some in urban centres. It’s a big life choice to say that we’re moving to another region. We’re going to submit the new conditions to them. We’re able to show them what’s available now and they’ll be able to compare what they do in their agencies. They’ll understand that the network is becoming interesting in terms of money,” believes the CEO. So far, one or two people have chosen to work for the CISSS on their own.

Although about 80 international nurses will eventually join the workforce, the CISSS will not make any net gains. “We still have a large turnover of people retiring and we have many who are not very far from retirement. We’re in the process of making these projections. We hope the gap will be positive. It will all depend on the number of people we can retain from outside nurses,” says Mr. Pelletier, who also hopes that some individuals will delay their retirement.

The CISSS is registered for a third international cohort expected next spring. According to Mr. Pelletier, about twenty new candidates could move to the region.

End of independent workforce: CISSS prepares a plan to maintain services Read More »

Going out of the region for health care? Call Steve!

Cynthia Dow, LJI Journalist

CASCAPEDIA: – Travelling outside the region for health care can be intimidating and stressful, but there is help and support. Steve Guimond has been working for Travel4Health, a service established in March 2016 by the Community Health and Social Services Network in partnership with a host of regional anglophone associations including CASA, Vision Gaspé-Percé Now, Council of Anglophone Magdalen Islanders, and the Coasters Association from the Lower North Shore.

The funding for the position has come from the Quebec Community Health Foundation.
Mr. Guimond offers a range of services and supports for people who have to travel to the Quebec City area for health care. Some have to travel more than 1,000 kilometres to receive the medical care they need.
“We survived COVID and we are still here!” Mr. Guimond told SPEC during a recent interview. He noted that before his position as Patient Navigator was established, the regional groups used a printed toolkit to provide patients with information about the hospitals they were scheduled to visit and find travel services and accommodations in Quebec City.

The toolkits may still be available, but the online site at https://www.travel4health.ca/ has a host of information that can be easily accessed and walks patients through many of the issues they may face while travelling to and staying in Quebec City.

“People come to the city for a range of treatments,” Mr. Guimond explained to SPEC, “Probably number one is oncology (cancer treatments) and number two cardiology (to see heart specialists) but we also have a lot of people coming for surgery, dialysis, and MRI scans. Many regions do not yet have MRI machines.”
Mr. Guimond noted that Gaspesian patients perhaps face the most challenging travel situation, as from most other regions, air travel is relatively simple. “What people from the Gaspé Coast have to go through to get here is unbelievable,” he said, “Ten to twelve hours on a bus or in a car… two full days to get here and return, and sometimes the medical appointment lasts just 15 or 20 minutes. If changes were made, the health care system could save a lot of time and money for everyone.”

Mr. Guimond mentioned that many patients are not travelling alone, but have been allowed to bring someone to accompany them. However, eligibility to cover those expenses varies a great deal from region to region. “I sometimes see people here who really should not be travelling alone.”

There is also a serious loneliness factor for some who have to stay a long time in the city. “I am currently helping a woman who is in the hospital from May until July 3 and then must stay another 100 days in Quebec City for follow-up treatments. She also needs to remain in isolation. In cases like that, I check in regularly on people.”

He noted that representatives of the English-speaking community are working at the level of the regional access committees to highlight the issues that some patients are going through. So far, Mr. Guimond has served almost 500 patients, with support offered to just over 100 people per year, sometimes for multiple trips to the city. Altogether 1,036 interventions have been undertaken.

There have been considerable improvements already to the way patients from the regions are being treated. For example, in the past, patients who had been transported by the health care system to Quebec City were sometimes required to find their own way home. Now, those brought in by the medivac transporters are also sent home that way.

Mr. Guimond also noted a significant increase in the ability of Quebec City hospitals to respond in English to the needs of his clients. “Things have changed a lot in the local hospitals. It’s never been much of an issue with doctors, because many of them have trained in English. Now at the nursing level, the younger generation of recent recruits enjoy speaking English… and I find that the staff here really have the interests of the patients at heart. They do an incredible job in difficult circumstances, and that is not always fully acknowledged.”

However, a problem that requires a solution is the lack of English-language printed material about things like preparation for surgery and post-surgery instructions. “What’s frustrating is that all this material exists in the English institutions in Montreal. But we are told that the documentation is institution-specific, so it is not being shared.”

He said a major challenge that affects all people throughout the system is the long waiting lists for treatment.

For more information about the services he can offer, you can contact Mr. Guimond directly at 418-932-0095 or by email at navigator@qchfoundation.or. Don’t forget to check out https://www.travel4health.ca/ to help you organize your trip.

Going out of the region for health care? Call Steve! Read More »

Q&A with new CISSSO CEO

Sophie Kuijper Dickson, Local Journalism Initiative Reporter

The organization responsible for delivering healthcare services in the Outaouais has new leadership.
Marc Bilodeau was hired as president and chief executive officer of the Centre intégré de santé et des services sociaux de l’Outaouais (CISSSO) last fall, and began his official four-year term in the position in January.

He was previously Major-General with the Canadian Armed Forces, serving as Surgeon-General.
Bilodeau said he had never been past Luskville, but will be making his first visit to the region in early March to meet with healthcare teams as well as elected officials and community partners.
THE EQUITY accepted CISSSO’s invitation for a 15-minute interview with Bilodeau to ask a few pressing questions ahead of this visit.
Questions and answers have been edited for clarity.

What is your general sense of the healthcare
challenges in the Pontiac region?

There are some challenges that are common to many of our rural areas in the Outaouais region. Obviously proximity to services, the long distances to drive to obtain access to care, a pre-hospital care service is always a challenge as well in remote areas because of the fact that we just don’t have enough ambulances to cover every single village.

Specifically for the Pontiac, there’s obviously a proximity to Ontario. I’m fully aware that many of our Quebecers have just decided to cross the river to receive care on the other side. I’m aware, obviously, that we’ve cut some services in the recent past, including the obstetrics, and
that has created some challenges locally. I’m still learning though. It’s my fifth week on the job and I’m still learning about trying to build a picture of what it looks like and how I can influence it more positively in order to keep providing the care that our citizens of the Pontiac deserve.

Does CISSSO have any plans to make it easier for senior and
low-income community members to access basic services locally,
including gynecology, urology and dermatology appointments?

This is definitely one of my objectives, to assess the needs of the population and make sure that I’m doing my best to support those needs, with the level of resources as close as possible to where they live.

Having said that, human resources in healthcare is a challenge and finding the right professionals that are willing to go to the Pontiac or to relocate there is not as easy as it sounds. We need to manage that scarcity of resources in order to make sure that we do the best we can to support residents of our remote or rural communities.

We need also to be creative in the solutions we are putting in place. You mentioned dermatology. That’s a very good example of services that are proven to be delivered very well virtually. So figuring out ways to make it easy for people, even for older people that are not familiar with technology, needs to be one of our objectives. That would avoid people traveling to the city, but also specialists from the city traveling to the Pontiac if it’s not required.

We lose a lot of our nurses to Ontario. What do you suggest should be done to retain these nurses in our own healthcare system?

As you know, there are some collective agreements being negotiated now at the government level, and there might be new tools in that collective agreement that would facilitate us keeping our nurses and other healthcare professionals on this side of the border.

And if not, then it’s my role to make sure that I’m making sure that the Minister of Health is fully aware of the unique context of the Outaouais region [so we can] work together trying to find solutions
Having said that, it’s not only about compensation, it’s also about work conditions. And for that, we have some levers internally to make sure that we’re making the work conditions as safe and as respectful and as enjoyable as possible, so that at least we can retain the people we have. We have many professionals that are passionate about what they do. All they want is to provide the best care possible to their patients. I think we have a pretty good base to build on with that energy that I’ve seen in our teams already.
All we need to do is be more creative in recruiting more, trying to work with our academic institutions in order to produce more locally as well, and ultimately be able to retain those people through the best work conditions possible.

Some Pontiac residents are worried we will continue to lose critical local services as Quebec’s new healthcare agency, Santé Québec, is rolled out. There are some specific concerns around the fate of the Fort Coulonge/Mansfield CLSC. Is there anything you can say to put these fears to rest?

I’m not tracking any specific challenges to that CLSC. Honestly, I’m new in the job and perhaps it hasn’t reached my level yet. Regarding the new reform, all I have to say is I don’t think it’s going to change significantly, the structure locally or regionally, in terms of how we provide care. There’s going to be even more focus on trying to have more local leadership like what Ms. Nicole Boucher-Larivière is providing to the Pontiac. She reports directly to me as the CEO here and she is my eyes, my ears and my hands on the ground, if you will, trying to make sure that I’m keeping my fingers on the pulse of the Pontiac region and not losing track of the challenges there. So the new reform would just reinforce that proximity of leadership that we’ve established in the last year here in the Outaouais. I think every change is an opportunity and I see that opportunity as an opportunity for us to do better. One of the big focuses of the new law is to improve access, quality and better coordination of services.

Last fall Pontiac saw the creation of a new CISSSO user committee, after six years without one. Some people involved are concerned the work they are doing to represent the healthcare needs on the ground in the region will be rendered useless under Quebec’s new healthcare agency, Santé Québec. Can you address these concerns?

I don’t think they’re going to be less important. I think, perhaps, the role will change a bit, and they are going to be given perhaps more importance. As you know, the current board of directors that we have to help me manage the CISSS de l’Outaouais is going to be transforming to a user committee instead, an institution committee if you will. There’s going to be one board of directors at the provincial level, and all of ours will be more local, to help us improve the quality of the care and make sure that we’re responding to the needs of the population. So I honestly see more opportunities for those committees to contribute, and I look forward to engaging with the users committee of the Pontiac, especially when I visit there in two weeks.

Is there anything else you’d like to share with
readers of THE EQUITY?

I’m here to do my best to improve the access and the quality of the care and social services that are being delivered to the Pontiac population, and ultimately do my best to improve the overall health of the population. We are facing many challenges from a demographic perspective that is making it very challenging to do, but at the same time this is my responsibility, and I sincerely hope that I can make a difference.

Q&A with new CISSSO CEO Read More »

Editorial: Power to the public sector

Graphic Zachary Fortier

The Link
Local Journalism Initiative

“Guardian angels” is how Quebec Premier François Legault described healthcare workers in the early days of the COVID-19 pandemic. We heard similar sentiments towards teachers who made sure children were being educated, both online and eventually in-person, often putting their health at risk by doing so.

Now, these “guardian angels” are all without contracts and going on strike because the Coalition Avenir Quebec is failing to fairly compensate them for their work.

Teachers in Quebec remain the lowest paid across Canada, even if they’ve been working in the profession for over a decade. According to the latest salary-scale, released by the Quebec Provincial Association of Teachers, the base salary of a “regular teacher” has increased 15.6 per cent over eight years, from $39,291 in 2014-2015 to $46,527 today. 

This pales in comparison to the Sûreté du Québec (SQ) who was recently offered—and rejected—a 21 per cent increase over five years. On their website, the SQ 2021 starting salary is $48,386, which rises to $84,366 after five years. The SQ also increases the salary of officers every six months for the first three years, and every year after the fourth year.

Many nurses, who often have to deal with insufficient staffing and lack of beds, have reportedly been sleeping at the hospital between double or triple shifts.

At any given time, Montreal hospitals are at 80 to 200 per cent (or more) occupancy. Nearly 14,000 patients have been waiting for various surgeries for over a year, including over 4,000 in the Montreal area. An estimated 450 further delays are caused every day, that healthcare workers are on strike.

In the last few years, broken promises have led to growing anger. This includes the promise of bonuses to people to work in the healthcare system being cut, and a Quebec tribunal ordering nurses to stop threatening mass resignations.

Quebec has more than enough talent and money to be able to fill vacancies and properly compensate those who take on the exhausting work most often performed by women, particularly immigrant women of colour. 

Previous strikes by various unions have led the government enacting “back to work” legislation, and then continuing to shaft the people who were deemed heroes globally just under four years ago.

Back in 2021, Legault said “We’ve reached the capacity of what we can pay. So when some union leaders say ‘We want more money,’ well, we don’t have any more money,” adding that he had “been patient” with the unions for the previous year. The truth is that our essential “guardian angels” have been patient with you, Frank.

If the National Assembly is looking for extra funding, they can rescind the $30,000 salary increase they gave themselves in June 2023, or one of the other benefits that amounts to hundreds of thousands of dollars for travel and “transition” allowances when they get voted out or leave politics.

If any of these politicians gave half a fuck about any of the roughly 570,000 striking workers, they would cap their own salary increases to match that of the lowest public sector employees. 

The Link stands firm in its support of the Fédération interprofessionnelle de la santé, The Fédération autonome de l’enseignement, the Common Front, and all labour unions. We applaud the fight to ensure members are paid more than subsistence wage and given protections from the abysmal working conditions far too many are subject to.

Editorial: Power to the public sector Read More »

Medical assistance in dying slated for mental illness update

Medical Assistance in Dying will be available to eligible Canadians suffering from mental illness. Graphic Myriam Ouazzani

Hannah Vogan
Local Journalism Initiative

In June 2016, Medical Assistance in Dying (MAID) became legal in Canada. Canadians who were suffering an intolerable, naturally foreseeable death had the choice to have a medically assisted passing.

Presently, Canada is on track to adjust the legislation and expand the eligible criteria for MAID. Coming into effect on March 17, 2024, certain individuals suffering from mental illnesses will be eligible for MAID.

The Canadian government refers to MAID as a “complex and deeply personal issue.” The MAID expansion was set to come into effect in March 2023, but was deferred, and given a one-year extension to provide the government with appropriate time to “prepare for the safe and consistent assessment and provision of MAID in all cases.”

This new law will no longer require an individual’s natural death to be reasonably foreseeable.

Once the criteria to apply for MAID expands, Canada will be one of the few countries that offers access to MAID for those suffering from a mental illness as a sole underlying condition.

In 2014, prior to the inception of MAID, if Canadians sought a medically assisted death, they would have to make their case to the courts. An example of this is the Carter v Canada case, where a woman diagnosed with a fatal neurodegenerative disease challenged the constitutionality of the criminal code prohibiting medical assistance in dying. The judge found that these prohibitions violate the rights of “competent adults” who are suffering intolerably as a result of a grievous medical condition. The woman was granted an exemption to the then legislation.

Now Canadians will not need to withstand an intricate process to receive MAID– especially if they suffer from severe mental illness–they just need to meet the respective criteria

A request for MAID must be hand-written, signed by an independent witness and must be requested after the individual is informed of their “grievous and irremediable medical condition.” Two independent doctors or nurses must provide an assessment and confirm that the individual is properly eligible. The individual must also be informed that not only can they withdraw their request at any time, but also be informed of all the available and appropriate means to relieve their suffering: counselling, mental health and disability support services, community services, palliative care and the individual must be offered consultations with professionals. The individual must have exercised every option to relieve their suffering, and immediately before the patient receives MAID, they must be given the option to opt out of their request if they so choose. 

The period to determine an individual’s eligibility assessment typically takes at least 90 days, however, if the individual is close to losing the capacity to make healthcare decisions for themselves, the period can lessen.

There are two ways in which MAID can be made available to Canadians, and both vary based on provincial guidelines. The first is clinician-administered MAID, which is when a physician or nurse administers a lethal injection. The second is self-administered dying, when a physician or nurse prescribes a drug the eligible person takes themselves.  

Dr. Derryck Smith, a clinical professor of psychiatry at the University of British Columbia, highlighted that the idea around MAID is to give people the option to escape from unbearable and intolerable suffering. “I think the whole point about this legislation […] is to show compassion for people who are suffering unnecessarily. Why do we want people to suffer?”

Smith believes MAID is an option that appeals to many Canadians. He referenced how in 2021 there were a total of 10,064 MAID provisions in Canada. From 2016 to 2021, the sum of those who received MAID was 31,664.

When it comes down to the expansion of MAID, Smith believes psychiatric illnesses should be handled in a similar manner to medical illness.

“Psychiatric illnesses is all a disorder of the brain,” Smith said. “The brain is a part of the human body.”

Ella Amir, the executive director of AMI Quebec—an association that predominantly works with families who struggle with mental health challenges—believes MAID is a result of neglecting the living conditions of those with mental illnesses. “People don’t want to die, people don’t want to live the way they do,” said Amir. “This [MAID expansion] is going to exempt us as a society from our obligation to change the living condition of those with mental illness.”  

Amir offered the perspective that people with mental illness are often marginalized as the conditions of their circumstances can often be a root cause of their hardship—such as economic status, and environment. She added how MAID is a result of the government’s insufficiency of proper structures in place for those who are struggling.

“On one hand, [Canada wants] to be really progressive and egalitarian in the way everybody gets to decide their own autonomy for themselves, I feel like this is commendable,” Amir said. “But it is really not enough unless we look into the root causes of why people want to die.”

According to a 2017 survey of 528 psychiatrists in Canada, 72 per cent of psychiatrists supported MAID in some circumstances, and only 29 per cent of that number supported MAID for mental illnesses.

Smith argued that the opinion of psychiatrists’ shouldn’t matter on whether or not they agree with MAID legislation, rather medical professionals should be prepared to administer the procedures when needed. “This is not for doctors, this is an option for patients to have some control over the end of their life, the time and place of their death and how they are going to die,” he said. “It is just an option, there is nothing mandatory about MAID.”

Denise Lefebvre is a death doula in Montreal who accompanies people—and often their families—who are near death. She also provides advice and organizes the desired type of end-of-life. They believe MAID can provide comfort to those who feel like they need an exit. “Just knowing the procedure is there can be comforting,” they said.

Lefebvre has worked with families and people awaiting MAID, and reasoned it gives them more time to prepare. “It gives them more [of] the impetus to plan, rather than deny,” she added.

With MAID, Lefebvre describes that just because there will be a set date and time of a medically assisted death, some might reason there is more room to grieve and say goodbye. However, “MAID or anything else isn’t going to change that grief, it’s going to change how you prepare for it,” they said. “[Preparing for death] is a celebration as much as preparing for a birth. Because, you are not going to see this person afterwards. Death is a wake-up call to us all to pay attention […] if we truly cherish people, then let’s celebrate them.”

AMI Quebec will be hosting a hybrid-panel on MAID on Nov.2 from 7 p.m. to 9 p.m. at the Oscar Peterson Concert Hall. Amir emphasized that the goal of this panel is to shed light on the complexity of the issue, open up perspectives of the idea of MAID and further the conversation around it.

Medical assistance in dying slated for mental illness update Read More »

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