Community Health and Social Services Network (CHSSN)

CHSSN celebrates quarter-century of working toward health access

CHSSN celebrates quarter-century of working toward health access

Ruby Pratka, Local Journalism Initiative reporter

editor@qctonline.com

Representatives of Community Health and Social Services Network (CHSSN) member organizations raised a glass to 25 years of working to improve access to health and social services in English in Quebec, at a rousing anniversary celebration on Sept. 16 at the Morrin Centre.

Former CBC host turned language-rights activist Royal Orr hosted the event, opening the evening with a nod to the “many English-speaking First Nations communities that have influenced our work” and to the appropriateness of holding the celebrations in a “former British redoubt” that is now “at the centre of English-speaking life in Quebec City.” He then passed the mic to CHSSN executive director Jennifer Johnson, who took attendees on a trip through the network’s history.

What would become CHSSN was founded during a chance meeting in 2000 in Quebec City by community members who had been active in building the Holland Centre – later Jeffery Hale Community Partners – into a thriving multi-service centre for English-speaking families. “That spontaneous gathering turned into something extraordinary,” Johnson recalled. “We were challenged to take the knowledge and expertise that we developed around what’s been successful in Quebec [City] and create a provincial organization that would support English-speaking communities across Quebec. It’s a powerful reminder that it takes a diverse group of passionate, visionary people to build something that lasts. CHSSN has thrived based on the belief that communities can be part of the solution – that with the right support, they can create better access to services.”

Acting on the belief that many anglophones around the province were unable to access the services they were entitled to, the founders worked with local community members and Canadian Heritage to help establish the Megantic Community Development Corporation (MCDC), which is now a community centre and service access hub for anglophones in Thetford Mines and Lévis. Johnson estimated that 10 regions that lacked a community service hub for anglophones in 2000 now have one, thanks in large part to CHSSN.

Now made up of more than 30 organizations serving nearly every region of the province, CHSSN administers programs, compiles and publishes health data and acts as a knowledge-sharing network for health and social services organizations. They also coordinate the patient navigator program, which supports patients from anglophone communities in Eastern Quebec who need to travel to Quebec City, Lévis, Rimouski or Gaspé for health care. In New Carlisle in the Gaspé, the network helped the Coalition for Anglophone Social Action (CASA) get funding for a day program for anglophone seniors that became a network of day centres. Johnson has also spoken up in the media to explain the impacts of various regulatory changes on access to English services.

“We started on the belief that when communities are organized, they can influence if not change the systems that affect their lives,” James Carter, a CHSSN cofounder, told attendees in a mini- documentary broadcast at the gala. “So we built CHSSN with a single purpose, of improving access to services.”

“We said, don’t think of what you think is going to happen, think of what you want to happen,” said fellow cofounder Richard Walling in the same film. “Instead of being observers of your own decline, become participants in your future and help define that future.”

John McMahon, head of the Secretariat for relations with English-speaking Quebecers, pledged the agency’s continued support for the network. After an open-mic story-sharing session, Carter and MCDC co- founder Peter Whitcomb were honoured with community builder awards.

“You inspired us to look to the future and we were smart enough to listen,” said Whitcomb, the former principal of A.S. Johnson High School in Thetford Mines, who accepted the award from his former student, MCDC director Brian Gignac. “I once believed the school was the heart of the community, but now I believe organizations like MCDC are the heart of their communities, and the heart beats strong in Thetford Mines. For the next 25 years, I wish [CHSSN] the support and love they brought to us when we needed it so badly.”

On that note, at Johnson’s invitation, attendees raised their glasses to the network’s next 25 years.

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Senior Wellness Initiative aids English-speaking seniors

By Kendall Knowlton

Who knew aging in the Gatineau Hills could include dancing, health education and virtual stretching?

The English-Speaking Seniors’ Wellness Initiative has made these activities and many more a possibility for aging residents in the Gatineau Hills. 

According to Erica Botner, program manager for seniors at the Community Health and Social Services Network (CHSSN), the initiative started about 20 years ago.

The CHSSN is an organization that supports English-speaking communities. They are funded by Health Canada, the Public Health Agency of Canada, the Secrétariat à la jeunesse du Québec, the Secrétariat aux relations avec les Québécois d’expression anglaise, and Lucie and André Chagnon Foundation. 

There are 34 organizations doing activities such as cognitive workshops and other types of education at 125 locations across Quebec, according to Botner. She said that seniors often have trouble accessing health and social services in the province, because of Bill 96, the province’s overhaul of the Charter of the French Language, which restricts certain demographics from receiving services in their first language. 

“They have a harder time accessing health and social services as a language minority, so we do have these centres all across the province,” said Botner, referring to seniors. Connexions also has a satellite office in Wakefield. 

CHSSN’s statistics show that English-speaking seniors aged 55+ take up 28.2 per cent of Quebec’s English-speaking population. Census Canada reports that there were 83,130 seniors in the Outaouais region as of 2021 and 353,085 in Quebec.

Locally, the stats are similar. According to data from La Table de Dévelopment des Collines-de-L’Outaouais (TDSCO) in 2021, there were just 162 private and social housing units for seniors in the region and close to 6,400 residents over the age of 65. There are now 174 units after Farm Point’s Résidence du Petit Bois opened earlier this year with 12 additional units. 

The initiative includes many educational programs that assist seniors as they age like financial abuse workshops. There are activities every week. 

The Know Your Rights and Filing Complaints within the Health and Social Services System workshop will happen in Shawville on May 15.

There is Yoga for Healthy Living in Chelsea on May 21. There is Spectrum Club, which offers games and activities for kids on the spectrum and their families in Wakefield  on May 18 and multiple june events throughout the region. 

“It is giving information in English to seniors about anything health related that is necessary to help them age in place, like stuff about strokes, diabetes, healthy nutrition, physical activity, safe driving, like anything fraud prevention, all of that,” said Botner to the Low Down about what the initiative can do. 

Among the 120 activities for seniors aged 55+ each year, some new ones are popping up. 

The seniors silver lounge, a meeting for seniors, will begin on May 20. It will be at the main Connexions office in Aylmer, according to Diane Wheatley, Seniors Program Regional Coordinator at Connexions Resource Centre. 

“It’s a get together for English-speaking seniors so they can get information,” said Wheatley. It will help English-speaking seniors understand things happening in their community as well as give them the chance to ask questions. 

Having access to the information in a language that seniors can understand matters for reasons such as reading their medications, navigating systems and even figuring out when their next doctor appointment is, according to Botner. 

Wheatley also spoke about a decluttering activity where seniors get some help with going through their belongings and cleaning their spaces. She said the change from winter to spring can be hard for seniors because of the clean up. They might need help clearing things inside and outside, and the initiative can help them with cleaning their homes.

Other activities give seniors a chance to get out of the house and learn more about themselves. 

These include health education presentations, physical activities like gentle stretching for balance and mobility, dancing, yoga, octoband, walk and talks, creative workshops like arts and crafts, gardening, cooking, sewing, social activities including intergenerational activities and outreach strategies (like phone check ins, and providing information and referrals) to reduce barriers to participation and finding the most vulnerable seniors, according to Botner. 

Botner said the point of this initiative and its activities is to help seniors foster connection, stay healthy, give them a sense of meaning, age in their communities, and reduce social isolation. 

About 12 to 35 seniors attend each activity. 

Wheatley added that there are first aid education sessions for seniors, where they learn CPR and how to treat things such as choking. These sessions are taught by McGill University medical students. 

“Sometimes as a senior they feel like they aren’t listened to, those activities are just to help them break the isolation and be heard,” said Wheatley to the Low Down. “It is extremely rich in regards to that population, and it makes a difference in so many peoples lives.”

The initiative is designed to run until 2027. Botner said that they do not know what will happen after that. 
You can find Connexions’ schedule at https://centreconnexions.org/events-activities/.

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