Published January 20, 2025

Tashi Farmilo
LJI Reporter

For over a decade, Carole and Rick Valin have been steadfast pillars in the palliative care unit of

the Pontiac Hospital in Shawville. Together, they bring solace and humanity to patients in their

final days, while also supporting the families who gather to say goodbye. Their work, motivated

by a desire to give back, demonstrates the profound impact of even the smallest gestures of

kindness.

The Valins’ journey into palliative care began when Shirley Green, a long-time volunteer,

entrusted them with her role. “Shirley was in her eighties and decided it was time to step back,”

Valin recalls. “She asked if we’d take over, and we’ve been doing this ever since. It’s been about

12 years now.”

At the Pontiac Hospital, palliative care volunteers like the Valins ensure that patients and

families never feel alone. Their work often starts with simple, thoughtful acts—a warm cup of

coffee, a comforting word, or a blanket to provide a bit of warmth. But these small efforts

resonate deeply. “Sometimes, we’re not just there for the patients,” Valin explains. “We’re there

for the families, too. They’re scared, uncertain. Just being there to listen makes all the

difference.”

The environment in the palliative care unit is carefully designed to bring a sense of comfort and

familiarity. Families are encouraged to bring in personal items, including music, pets, or other

beloved belongings, to create a soothing space for their loved ones. Valin describes the

importance of these small details. “Some patients love music, so we have CDs and radios

available, and families can bring their favourites. Even pets can visit if the family wants—it’s

amazing how much joy that can bring.”

The role requires profound compassion and emotional resilience. Volunteers form close

connections with patients and their families, making the inevitable farewells difficult. “There are

times it’s overwhelming,” Valin admits. “You cry, and that’s okay. But then you gather yourself

because they need you.”

For anyone interested in this meaningful work, the Pontiac Hospital offers a free training course

for palliative care volunteers. Led by a nurse, the two-day course equips participants with the

skills and understanding needed to support patients and families during life’s most challenging

moments. The next course will be held this spring, providing an accessible opportunity for new

volunteers to explore the role.

Valin encourages those curious about volunteering to take the first step without pressure. “Take

the course and see if it’s for you,” she says. “You don’t have to be sure right away. Just give it a

try. Sometimes, you find it’s more meaningful than you expected.”

The Valins’ commitment to their work is inspiring, but the need for new volunteers is ongoing.

Many current volunteers are older, and the emotional demands of the role sometimes limit how

long they can continue. “We’re always looking for more help,” Valin says. “It’s hard, but it’s

meaningful. You realize how much of a difference small actions can make in someone’s life.”

Volunteering, she adds, is not just about helping others—it also offers personal fulfillment.

“Helping others gives you a sense of joy and purpose,” Valin says. “It reminds you of what really

matters.”

The Pontiac Hospital, located at 200 rue Argue in Shawville, remains a cornerstone of

healthcare in the Outaouais. Thanks to the dedication of volunteers like the Valins, patients and

their families can find comfort, dignity, and a human touch during life’s most difficult transitions.

For those interested in volunteering, the opportunity to make a difference is just a phone call

away. Carole Valin is available for inquiries and can be reached at (819) 647-5609.

Photo: For over a decade, Carole and Rick Valin have been dedicated volunteers in the

palliative care unit at Pontiac Hospital, providing compassionate support to both patients and

their families during difficult times, with their simple yet meaningful gestures of kindness making

a profound impact. (TF) Photo: courtesy of Carole and Rick Valin

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