Author: The Record
Published October 25, 2023

By William Crooks

Local Journalism Initiative

Secours Amitié, a local phone helpline organization based in Sherbrooke, is looking for more volunteers to man their phoneline, and financial aid. Their mission is to provide a confidential and anonymous service, in French, for those who need someone to listen to them concerning any issue at all. Secours Amitié employees Sandy Brouillard, Rachelle Lessard, and Micheal Joseph, and volunteer David Alonso manned a kiosk in Jacques-Cartier Park to inform the public about their service and recruit volunteers Oct. 24.

“September 25th, Secours Amitié launched its annual fundraising campaign,” explained Lessard, and them having a kiosk in the park is a continuation of that project. Many have not heard of their service, so they want to bring it to the public. It is a great day to do it, she went on, since it is ‘Journée de l’écoute’, a day set aside in the province for this very purpose.

Secours Amitié has received 10,500 calls so far this year and needs more volunteers to respond to the public’s need for a listening ear. “We need the public’s help to keep this service alive,” Lessard insisted. Their financial campaign aims to raise $20,000 over the next year; they have raised $3,000 so far. It takes a lot more than that to maintain the quality of their service, with expenses such as recruitment and training that need to be covered.

There are currently 54 volunteers working their phoneline, and they are looking for 30 more. Their phoneline is open from 8 a.m. in the morning to 3 a.m. at night, 365 days a year. Each volunteer is meant to work four hours a week. If they meet their new volunteer goal, they will be able to serve twice as many people – nearly 20,000 calls.

Brouillard emphasized that anyone can call for any reason. “There is no bad reason to call,” she went on, whether you want to “vent” about what happened during the day, a fight with your boss or someone in the street, anything.

Secours Amitié also offers training in “active listening”, to other community organizations, for a price. “It is another way to fulfill our mission,” Lessard said.

To become a volunteer, there is first an information session, followed by an interview. The training involves an 18-hour course on active listening. “We believe anyone can learn how to listen properly,” Brouillard noted.

“Everything is in French, for now,” Brouillard continued. One must be fluent in French to volunteer. It is their “vision” to expand into English services at some point, she said, but they are not sure when that will happen.

The organization celebrated its 51st year of existence last week.

Secours Amitié is holding a virtual information session online Oct. 26. More information on this, their other activities, and how to donate, can be found on their website.

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