TASHI FARMILO
LOCAL JOURNALISM INITIATIVE

MRC PONTIAC – The Pontiac Users’ Committee is a small but determined group of local citizens working to ensure patients and long-term care residents in the region receive the care they need and the respect they deserve.

Established in November 2023, the Committee serves as an independent voice for those navigating the healthcare system, advocating for patients who feel their rights have been overlooked or their concerns unheard. Under provincial law, every healthcare institution in Quebec must have a Users’ Committee to protect patient rights and ensure standards of care are met.

Acting as a bridge between patients and healthcare administrators, the Committee helps individuals who encounter problems related to treatment, access to services, or communication barriers. Among the 12 fundamental rights it works to protect are the right to information, to receive necessary care, to consent to treatment, to choose a healthcare provider, and to access services in English. The Committee also assists in filing formal complaints when necessary and can escalate cases to higher authorities if issues remain unresolved.

Patients with complaints or concerns can reach the Committee by phone at 819-647-3553 ext. 252537 or by email at CU_Pontiac@ssss.gouv.qc.ca. A member may ask follow-up questions to better understand the issue and, if needed, will help guide individuals through the complaint process or direct their concerns to the appropriate healthcare authority.

The Committee is working to raise awareness of its services. Pamphlets and posters have been placed in local pharmacies, doctors’ offices, long-term care facilities, and the Pontiac Community Hospital. Efforts are underway to expand outreach through local media, ensuring more residents know where to turn if they need support.