LJI Reporter
Tashi Farmilo

Videotron, long admired for its commitment to customer satisfaction and innovation in the
telecommunications industry, is currently facing a labour dispute that has raised questions about
its treatment of employees. The company’s recent accolade as Quebec’s most admired
telecommunications company stands in stark contrast to the ongoing lockout of its workers in
Gatineau since October 30, 2023.

Nick Garneau, a union representative, sheds light on the crux of the dispute: “We’re not asking
for anything unreasonable. We just want to keep our jobs. They want 100% of the contractors to
do the work, and we said no to that.” The union’s main concern is job security, as Videotron’s
push for increased subcontracting threatens the livelihoods of its employees.

The impact of the lockout on the workers and their families has been profound. “It’s hard on
families,” Garneau explains. “Without your normal revenue, it’s pretty hard to be able to make
ends meet. A lot of people had to go to food banks and stuff like that because imagine, one
morning, you’re told you’re not working anymore, and you don’t have your income coming in.”
The union is not seeking to strike but rather to negotiate while continuing to work. “We want to
keep working and negotiating. We never once said that we wanted to strike,” Garneau
emphasises. The union’s stance is clear: they are fighting for the right to maintain their jobs and
ensure a stable future for themselves and their families.

Videotron’s public affairs team states, “Videotron does not usually comment publicly on the
progress of negotiations with its unions. However, it is important to note that the company is
asking for access to more subcontracting, as it currently has more than 350 vacant positions in
its call centres, despite very advantageous working conditions.” The company asserts its
commitment to finding alternative solutions to continue providing the best customer service in
the industry.

The ongoing labour dispute at Videotron highlights the tension between corporate success and
the welfare of its employees. As the company continues to be celebrated for its achievements,
the struggle of its workers for job security and fair treatment remains a pressing issue.

Photo: Videotron, a company known for its dedication to customer satisfaction and innovation in
the telecommunications sector, is currently embroiled in a labour dispute that has cast a shadow
on its reputation as an employer. (TF) Photo: Tashi Farmilo